Privacy Policy

Runway Accountants Limited is a company registered in England and Wales. Our registered office is at Field Maple Barn, Weston Green Road, Weston Longville, Norfolk, NR9 5LA.

We are the data controller for the personal information you provide to us. If you have any questions about how we handle your data, please contact us at hello@runwayaccountants.co.uk.

We may collect and process the following personal data:

• Identity data — your name, job title, and company name.
• Contact data — your email address, phone number, and postal address.
• Financial and business data — information about your business, accounts, tax position, and financial circumstances, where necessary to provide our services.
• Communications data — messages and correspondence you send to us, including via our contact form, email, or phone.
• Marketing data — your preferences for receiving communications from us, and records of your subscription to our newsletter.
• Technical data — IP address, browser type, and pages visited, collected via cookies and analytics tools when you use our website.

We do not knowingly collect data from children under the age of 16.

We collect data in the following ways:

• Directly from you when you complete our contact form, subscribe to our newsletter, book a discovery call, or engage us as your accountants.
• From third parties such as Companies House, HMRC, and other professional advisors, where relevant to providing our services.
• Automatically through your use of our website, via cookies and analytics tools.

We use your personal data for the following purposes:

• To provide our services — including accountancy, tax, and advisory work carried out under our engagement with you.
• To communicate with you — responding to enquiries, sending engagement letters, and managing our relationship with you.
• To meet legal and regulatory obligations — including our duties under anti-money laundering (AML) legislation, professional standards, and HMRC requirements.
• To send marketing communications — where you have subscribed to our newsletter or otherwise consented to hear from us. You can unsubscribe at any time.
• To improve our website — using anonymised analytics data to understand how visitors use our site.

We rely on the following legal bases under UK GDPR:

• Contract — processing is necessary to perform our contract with you as a client.
• Legal obligation — processing is required to comply with our professional and regulatory duties, including AML, GDPR, and HMRC obligations.
• Legitimate interests — for example, to respond to enquiries, maintain our business records, and improve our services.
• Consent — for marketing emails and newsletter subscriptions. You may withdraw consent at any time without affecting the lawfulness of prior processing.

We may share your personal data with:

• HMRC and other regulatory bodies — as required by law or our professional obligations.
• Service providers — including our accounting software provider (Xero), email platform (Transpond), website hosting (Vercel), and communication tools, under data processing agreements.
• Professional advisors — such as solicitors, banks, or other accountants, where relevant to your matter and with your knowledge.
• Companies House — where we file statutory documents on your behalf.

We do not sell your personal data to third parties.

We retain personal data for as long as necessary to provide our services and meet our legal obligations. Typically:

• Client records are retained for a minimum of 6 years following the end of our engagement, in line with HMRC and professional requirements.
• AML identification records are retained for 5 years after the end of the business relationship.
• Marketing and newsletter data is retained until you unsubscribe or request removal.
• Enquiry data from non-clients is retained for up to 12 months unless a longer period is required.

Under UK data protection law, you have the following rights:

• Access — to request a copy of the personal data we hold about you.
• Rectification — to ask us to correct inaccurate or incomplete data.
• Erasure — to request deletion of your data in certain circumstances.
• Restriction — to ask us to limit how we use your data while a dispute is resolved.
• Portability — to receive your data in a structured, commonly used format where processing is based on consent or contract.
• Objection — to object to processing based on legitimate interests, including direct marketing.
• Withdraw consent — to withdraw consent at any time where we rely on consent as the legal basis.

To exercise any of these rights, please contact us at hello@runwayaccountants.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to understand how visitors use the site and to improve your experience. We use Google Analytics (GA4) to collect anonymised information about page visits, device type, and referral sources.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS, and access to client data is restricted to authorised team members only.

Where we use third-party processors, we ensure appropriate data processing agreements are in place.

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to review it periodically.

If you have any questions or concerns about how we handle your personal data, please contact us:

Runway Accountants Limited
Field Maple Barn, Weston Green Road
Weston Longville, Norfolk, NR9 5LA
hello@runwayaccountants.co.uk